JasonC
04-23-2007, 11:26 AM
Castle Creations is an Olathe based engineering and manufacturing facility of electronic speed controls and receivers serving the R/C (Remote control Modeling) Airplane/Boat and Car Hobby industry. We are currently seeking an individual to fill the position of Product Specialist our Olathe facility.
Job responsibilities would include:
Proving courteous and professional consulting to Castle Creations customers regarding the application and support of our products via phone, mail or one on one discussion.
Work effectively with users to resolve their issues with the product.
Assist users with products matching, power system recommendations, system set up help and general help with any matter of electric flight, electric RC cars and boats.
As needed, assist in general product testing of new Castle products including Alpha testing and assistance in product development.
Attend Trade show/flying events.
Consistently monitor feedback and utilize a number of databases to track product issues, performance or product recommendations.
Job Requirements:
Excellent verbal and written communication skills.
Ability to determine the skill level of a new contact quickly and match communication to the listener's ability to understand.
The ability to communicate complex technical issues in a way that is appropriate for a wide range of listener skills and abilities.
Patient, empathetic and helpful demeanor regardless of situation.
Experience in electric RC, preferably with Castle and Berg products.
Competent with computers, computerized systems and computer programs.
Represent the company and it's products in a positive manner at all times.
Associates degree or equivalent experience in customer relations or communications.
Excellent listening and reading skills.
Experience in electric RC such as general aircraft, helis, cars and/or boats.
Must have pleasing and easy to understand phone voice.
Must be able to type 30+ WPM, good writing skills a must.
Must be able to concisely communicate complex technical ideas in writing.
Desirable Qualifications:
Demonstrable understanding of electricity, electric power, electrical components.
High level of computer proficiency.
Previous technical support or customer service experience.
Click here to apply (http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?CiBookMark=1&dv=dv&sfascc=castle+creations&IPath=QHKGC&sname=&jrdid=&lpage=1&job_did=JQ4486031SWNRVHXCG&jobcount=1&strcrit=QID%3dA3850728334788%3bst%3dA%3buse%3dALL% 3brawWords%3dcastle+creations%3bCTY%3dOLATHE%2c660 61%3bSID%3dKS%3bCID%3dUS%3bENR%3dNO%3bDTP%3dDRNS%3 bYDI%3dYES%3bIND%3dALL%3bPDQ%3dAll%3bJN%3dAll%3bPA YL%3d0%3bPAYH%3dGT120%3bPOY%3dNO%3bETD%3dALL%3bRE% 3dALL%3bMGT%3dDC%3bSUP%3dDC%3bFRE%3d30%3bCHL%3dAL% 3bQS%3dSID_UNKNOWN%3bSS%3dNO%3bTITL%3d0%3bJQT%3dRA D%3bNCN%3d%5eOlathe%24&cbRecursionCnt=1&cbsid=2b096048c41140f5b0751ec274d8fb3e-230638879-VK-4)
Job responsibilities would include:
Proving courteous and professional consulting to Castle Creations customers regarding the application and support of our products via phone, mail or one on one discussion.
Work effectively with users to resolve their issues with the product.
Assist users with products matching, power system recommendations, system set up help and general help with any matter of electric flight, electric RC cars and boats.
As needed, assist in general product testing of new Castle products including Alpha testing and assistance in product development.
Attend Trade show/flying events.
Consistently monitor feedback and utilize a number of databases to track product issues, performance or product recommendations.
Job Requirements:
Excellent verbal and written communication skills.
Ability to determine the skill level of a new contact quickly and match communication to the listener's ability to understand.
The ability to communicate complex technical issues in a way that is appropriate for a wide range of listener skills and abilities.
Patient, empathetic and helpful demeanor regardless of situation.
Experience in electric RC, preferably with Castle and Berg products.
Competent with computers, computerized systems and computer programs.
Represent the company and it's products in a positive manner at all times.
Associates degree or equivalent experience in customer relations or communications.
Excellent listening and reading skills.
Experience in electric RC such as general aircraft, helis, cars and/or boats.
Must have pleasing and easy to understand phone voice.
Must be able to type 30+ WPM, good writing skills a must.
Must be able to concisely communicate complex technical ideas in writing.
Desirable Qualifications:
Demonstrable understanding of electricity, electric power, electrical components.
High level of computer proficiency.
Previous technical support or customer service experience.
Click here to apply (http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?CiBookMark=1&dv=dv&sfascc=castle+creations&IPath=QHKGC&sname=&jrdid=&lpage=1&job_did=JQ4486031SWNRVHXCG&jobcount=1&strcrit=QID%3dA3850728334788%3bst%3dA%3buse%3dALL% 3brawWords%3dcastle+creations%3bCTY%3dOLATHE%2c660 61%3bSID%3dKS%3bCID%3dUS%3bENR%3dNO%3bDTP%3dDRNS%3 bYDI%3dYES%3bIND%3dALL%3bPDQ%3dAll%3bJN%3dAll%3bPA YL%3d0%3bPAYH%3dGT120%3bPOY%3dNO%3bETD%3dALL%3bRE% 3dALL%3bMGT%3dDC%3bSUP%3dDC%3bFRE%3d30%3bCHL%3dAL% 3bQS%3dSID_UNKNOWN%3bSS%3dNO%3bTITL%3d0%3bJQT%3dRA D%3bNCN%3d%5eOlathe%24&cbRecursionCnt=1&cbsid=2b096048c41140f5b0751ec274d8fb3e-230638879-VK-4)